Shipping Information

At Forplay Shop, we strive to get your ghoulish gear to you as fast as possible so you can prepare for your next monstrous transformation or seductive soirée. Here’s how we deliver:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Once your order is on its way, you’ll receive a tracking email to stalk your package’s every move.

Shipping Methods & Times

We offer two shipping options to cater to your needs:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Shipped via EMS for orders over $50. Delivery within 15-25 business days after shipment.

Note: We ship globally, excluding Asia and some remote areas due to logistical constraints. Delivery times may vary based on location and customs processing.

Returns & Exchanges Policy

We want you to be screaming with delight, not frustration. If your costume isn’t the perfect fit, our returns and exchanges policy is here to make things right—just follow the steps below.

Eligibility

We gladly accept returns and exchanges for unworn, unaltered, and unwashed costumes in their original packaging with all tags attached. Returns must be initiated within 15 days of receiving your item.

Final Sale Items

For the safety of all our creatures of the night, the following hygiene-sensitive products are FINAL SALE and cannot be returned or exchanged:

  • Scary Clown Makeup
  • Scary Clown Accessories
  • Scary Clown Masks

These items are excluded due to their intimate nature and hygiene sensitivity.

How to Initiate a Return or Exchange

Follow these simple steps to send a product back from the grave:

  1. Contact Our Crypt: Within 15 days of delivery, email our spooktacular support team at [email protected]. Use the subject line “Return/Exchange Request” and include:
    • Your full name
    • Order number
    • Item(s) you wish to return or exchange
    • Reason for the return/exchange
    You can use the template provided at the bottom of this page.
  2. Receive Instructions: We will email you within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return. Returns shipped without an RMA number cannot be processed.
  3. Ship It Back: Carefully pack the item(s) in their original packaging and ship them to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it arrives back in our crypt.
  4. Inspection & Processing: Once received, our ghouls will inspect the item. Upon approval, your refund or exchange will be processed!

Return Shipping Costs

Original shipping fees are non-refundable. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong or a defective item).

Refunds

Once your return is received and inspected, we will send you an email to notify you of its status.

  • Timing: If approved, your refund will be processed within 5-7 business days.
  • Method: Refunds will be issued to the original method of payment used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

We can usually exchange an item for a different size or style, subject to availability. Once we receive your return, we will ship the new item to you. Standard shipping charges will apply for the new shipment.

Return Request Email Template

Copy and paste the text below into an email to [email protected] to get started.

Subject: Return/Exchange Request

Hello Forplay Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Full Name: [Your Full Name]
Email Address: [Your Email Address]

Item(s) for Return/Exchange:
– [Product Name], Size: [Size], Color: [Color]

Reason for Return/Exchange: [Please specify, e.g., wrong size, defective, etc.]

I have read and understand the Returns & Exchanges policy.

Thank you,
[Your Full Name]

Questions?

If you have any questions about returning your item to our crypt, contact our friendly (not scary) support ghouls at [email protected].