Welcome to the Forplay Shop FAQ page! We’re here to help you unleash your inner character with ease. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our spooktacular support team at [email protected].
Product Information
Q: What types of costumes do you offer?
A: We specialize in a thrilling range of costumes to fuel your darkest fantasies and most seductive nightmares. Our collections include Evil Clown Costumes, Vampire Costumes (for adults, men, women, kids, and even babies!), Skeleton Costumes, Sexy Costumes, Plus Size options, Maternity Costumes, and a full range of Scary Clown accessories, makeup, and masks. Whether you’re looking to terrify or tempt, we have the perfect outfit.
Q: Are your costumes true to size?
A: Absolutely! We want your transformation to be seamless. Each product page includes a detailed size chart. We recommend checking these measurements against your own to ensure a frightfully perfect fit. If you’re between sizes or going for a specific look (like an extra-tight sexy vampire), consider sizing up or down accordingly.
Q: Do you sell costume accessories?
A: Yes! No ensemble is complete without the finishing touches. Explore our collection of Scary Clown Accessories, Makeup, and Masks to make your character truly come to life.
Ordering & Account
Q: How do I place an order?
A: Simply browse our collections, select your desired product, choose your size, and add it to your cart. Proceed to checkout, where you’ll enter your details and choose your payment method. It’s that easy!
Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for a secure and fast checkout experience.
Q: Do I need an account to shop?
A: While you can check out as a guest, creating an account allows you to track your orders faster, save your details for next time, and get access to exclusive offers for our loyal fiends.
Shipping & Delivery
Q: Where do you ship?
A: We ship our costumes worldwide to help everyone join the fun! However, we are currently unable to deliver to Asia and some select remote regions.
Q: What are my shipping options?
A: We offer two spooktacular shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive in 10-15 days after dispatch. Perfect for those who want a balance of speed and affordability.
- Free Shipping: Available on all orders over $50! Shipped via EMS. Delivery takes 15-25 days after dispatch. Ideal for the budget-savvy thrill-seeker!
Q: How long does order processing take?
A: Our team works swiftly to get your costume to you. We process and dispatch all orders within 1-2 business days. The delivery time then depends on the shipping method you choose.
Q: What if my delivery is delayed?
A: Occasionally, delays can happen due to customs checks or other unforeseen circumstances. But don’t panic! We’re here to help. You can contact us at [email protected] for tracking assistance, and we’ll do everything we can to ensure a smooth delivery.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely thrilled with your purchase. If something isn’t right, we offer a 15-day return policy from the date you receive your item. The item must be in its original, unworn condition with all tags attached.
Q: How do I start a return?
A: Please visit our dedicated Returns Page (link found in the website footer) for detailed instructions and to initiate the process. Our customer service ghouls will guide you through every step.
Q: Who pays for return shipping?
A: The customer is responsible for the return shipping costs unless the item arrived damaged or was incorrect due to an error on our part.
Contact Us
Still have a question? Our customer service team is ready to assist you! Reach out to us via email at [email protected]. We’re based at 5378 Allison Street, Arvada, US 80002.
Thank you for choosing Forplay Shop – where your spooky alter ego awaits!